Uninstalling the software

You can uninstall the Panda Adaptive Defense 360 software manually from the control panel of the operating system on each computer, or remotely from the Computers menu or from the Computer protection status and Licenses lists.

Manual uninstallation

End users can manually uninstall the security software, if the administrator has not configured an uninstallation password in the security settings profile applied to the computer. If an uninstallation password is required, the end user requires authorization or the necessary credentials to uninstall the software.

To set or delete the agent uninstallation password, see Configuring security against protection tampering.

When you install Panda Adaptive Defense 360, multiple applications are installed, based on the platform:

  • Windows and macOS computers: Agent and protection.

  • Linux computers: Agent, protection, and kernel module.

  • Android devices: Protection.

  • iOS devices: Protection and MDM profile if the device is managed by an MDM solution.

To completely uninstall Panda Adaptive Defense 360, you must remove all modules. If you only uninstall the security product, the agent will install it again

On a Windows 8 or later device

  • Control Panel > Programs > Uninstall a program.

  • Alternatively, type 'uninstall a program' at the Windows Start screen.

On a Windows Vista, Windows 7, Windows Server 2003, or later device

From 30 September 2024, you will not be able to add devices to the management console or install the protection software on new computers that run these operating system versions: Windows XP, Windows Vista, Windows Server 2003, and Windows Server 2008 (Windows 2008 R2 will continue to be supported). Existing computers in the management console will continue to be protected. See https://www.watchguard.com/wgrd-trust-center/end-of-life-policy.

  • Control Panel > Programs and Features > Uninstall or change a program.

On a Windows XP device

  • Control Panel > Add or remove programs.

Uninstallation using the uninstallation tool

On Windows computers, during the uninstallation process, some files or libraries might not be completely removed and cause errors. You can use a Panda Security tool to completely uninstall the agent and protection.

The uninstallation process can take a few minutes. When it is complete, restart the computer.

Follow these steps:

  • Download and unzip the file dg_aether.zip (Password: panda).

  • Run the agent removal file DG_AETHER.exe. Restart the computer.

  • Run the protection removal file DG_PANDAPROT8_XX.exe. Restart the computer.

On a macOS device

Support for macOS Yosemite, El Capitan, Sierra, High Sierra, and Mojave is only available for customers who purchased Panda Adaptive Defense 360 version 4.30 / 9.30 or earlier.

  • Open Terminal Finder > Applications > Utilities > Terminal.

  • To uninstall the protection software, run this command: sudo sh /Applications/Endpoint-Protection.app/Contents/uninstall.sh

  • To uninstall the agent, run this command: sudo sh /Applications/Management-Agent.app/Contents/uninstall.sh

On an Android device

  • Go to Settings > Security > Device administrators.

  • Clear the Panda Adaptive Defense 360 checkbox. Tap Disable > OK.

  • In Settings, tap Apps. Tap Panda Adaptive Defense 360 > Uninstall > OK.

On an iOS device when it is not integrated with an MDM solution

  • On the Home screen, press and hold the WatchGuard Mobile Security app.

  • Tap the "-" icon on the WatchGuard Mobile Security app. The Delete WatchGuard Mobile Security dialog box opens.

  • Tap Delete app. The Do you want to delete WatchGuard Mobile Security? dialog box opens.

  • Tap Delete. The app is removed from the device.

On an iOS device when it is integrated with the Panda MDM solution

  • On the Home screen, tap Settings. The Settings app opens.

  • From the side panel, tap General. The General page opens.

  • Tap VPN and device management. The WatchGuard MDM Service downloaded profile opens.

  • Tap Remove management. The Remove management window opens.

  • Tap Remove. The management profile is removed. The WatchGuard Mobile Security app is also removed.

On an iOS device when it is integrated with a third-party MDM solution

If your WatchGuard Mobile Security app is installed on an iOS device and it is integrated with a third-party MDM solution, we recommend that you uninstall the WatchGuard Mobile Security app from the third-party MDM solution. If you delete the management profile manually from the device, all the software that was installed with the MDM solution is also lost. The device can no longer be centrally managed from the MDM solution.

On a Linux device

On Linux, use the desktop environment to manage the packages included in the distribution.

  • Fedora: Activities > Software > Installed

  • Ubuntu: Ubuntu software> Installed

We recommend that you use the command line as root to uninstall the product. Open a command line. Enter these commands:

$ /usr/local/management-agent/repositories/pa/install --remove

(uninstalls the protection)

$ /usr/local/management-agent/repositories/ma/install --remove

(uninstalls the agent and repositories)

Manual uninstallation result

When you uninstall the Panda Adaptive Defense 360 software (Panda agent and protection) from a computer, all data associated with the computer disappears from the management console.

When you reinstall the Panda Adaptive Defense 360 software, the associated data and counters are restored.

Remote uninstallation

To remotely uninstall the Panda Adaptive Defense 360 software on a Windows computer:

  • Go to the Computers menu (or the Licenses or Computer protection status lists). Select the checkboxes for the computers that you want to uninstall the security software from.

  • From the action bar, click Delete. A confirmation dialog box opens.

  • To uninstall the security software, select the Uninstall the Panda agent from the selected computers check box.

Remote uninstallation is only supported on Windows platforms. On Linux and macOS platforms, the affected computer is removed from the management console and all of its counters, but it reappears in the next discovery task.