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Panda Security consumer antivirus Support LifeCycle

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PANDA SECURITY CONSUMER ANTIVIRUS SUPPORT LIFECYCLE

Maintenance policy for products and supported versions

In order to offer our clients the most effective, innovative solutions, Panda Security has defined the following product, version and platform maintenance policy. This information can be used by our clients and partners to make implementation plans for their networks well in advance.

This document is for informative purposes only. It may be subject to last-minute modifications not previously defined in the lifecycle policy.

Due to the constant evolution of the malware dynamic, Panda Security needs to continuously change and adapt its products to that they continue to offer maximum protection to our clients. Products, versions and platforms that have reached their EoL might not respond adequately to malware as they will not receive any updates or hotfixes, nor will they be further improved. This can reduce protection capacity or cause the product to malfunction, enter into conflict with third-party software or cause false positives and negatives.

First Customer Shipment (FCS)

This is the date from which the product, version, platform or platform version is available to end-clients.

End of Development (EoD)

Product is no longer developed but is sold, maintained and supported.

End of Sale (EoS)

This is the date from which the product, version, platform or platform version is no longer available for purchase.

End of Maintenance (EoM)

This the date from which development of the product, version, platform or platform version finishes. However, the Updates, SOS Virus and Online Support services continue until the End of Life (EoL) date.

The Support Dept. will still ask clients to update their solutions to the latest available version. However, if it is possible to answer clients without them having to update their software, they will be answered.

End of Life (EoL)

This is the date from which the Updates, SOS Virus and Online Support services could finish. The Support Dept. will ask clients to update their solutions to the latest available version.

FCS

Product is sold, developed, maintained and supported.

EoD

Product is no longer developed but is sold, maintained and supported.

EoS

Product is no longer sold, but is maintained and supported.

EoM

Product is no longer maintained or supported but maintains updates, SOS Virus and Web Support.

EoL

There are no longer Updates, SOS Virus or Web Support.

FCS V1. Product version V1 is sold, developed, maintained and supported.

EoD V1. Product version V1 is no longer sold, but is maintained and supported.

EoM V1. Product version V1 is no longer maintained or supported but maintains Updates, SOS Virus and Web Support.

EoL V1. There are no longer Updates, SOS Virus or Web Support for version V1.

FCS V2. Product version V2 is sold, developed, maintained and supported.

EoD V2 - EoS V2. Product version V2 is no longer sold, but is maintained and supported.

EoM V2. Product version V2 is no longer maintained or supported but maintains Updates, SOS Virus and Web Support.

EoL V2. There are no longer Updates, SOS Virus or Web Support for version V2.

Name
FCS
EOS
EOM
EOL

Name	FCS	EOS	EOM	EOL
Consumer solutions
2009 Lineup	jul-08	aug-10	dec-10	aug-11
2010 Lineup	jun-09	aug-11	dec-11	aug-12
2011 Lineup	jul-10	aug-12	dec-12	aug-13
2012 Lineup	jun-11	aug-13	dec-13	aug-14
2013 Lineup	aug-12	aug-14	dec-14	aug-15
2014 Lineup	aug-13	aug-15	dec-15	aug-16
2015 Lineup	aug-14	aug-16	dec-16	aug-17
2016 Lineup	aug-15	aug-17	dec-17	aug-18
Panda Cloud Antivirus / Panda Free Antivirus
Panda Cloud Antivirus 1.x	nov-09	dec-12	jun-13	dec-13
Panda Cloud Antivirus 2.x	jul-12	sep-14	may-15	jul-15
Panda Cloud Antivirus 3.x	may-14	dec-14	aug-15	may-16
Panda Free Antivirus 15.x	aug-14	dec-15	dec-16	aug-17
Panda Free Antivirus 16.x	aug-15	dec-16	dec-17	aug-18

Lifecycle milestones  First Customer Shipment (FCS)This is the date from which the product, version, platform or platform version is available to end-clients.
End of Development (EoD)Product is no longer developed but is sold, maintained and supported. 
End of Sale (EoS)This is the date from which the product, version, platform or platform version is no longer available for purchase.
End of Maintenance (EoM)This the date from which development of the product, version, platform or platform version finishes. However, the Updates, SOS Virus and Online Support services continue until the End of Life (EoL) date.
The Support Dept. will still ask clients to update their solutions to the latest available version. However, if it is possible to answer clients without them having to update their software, they will be answered. 
End of Life (EoL)This is the date from which the Updates, SOS Virus and Online Support services could finish. The Support Dept. will ask clients to update their solutions to the latest available version.
Product lifecycle  FCS
Product is sold, developed, maintained and supported.
EoD
Product is no longer developed but is sold, maintained and supported.
EoS
Product is no longer sold, but is maintained and supported.
EoM
Product is no longer maintained or supported but maintains updates, SOS Virus and Web Support.
EoL
There are no longer Updates, SOS Virus or Web Support.
Version lifecycle    
FCS V1. Product version V1 is sold, developed, maintained and supported.
EoD V1. Product version V1 is no longer sold, but is maintained and supported.
EoM V1. Product version V1 is no longer maintained or supported but maintains Updates, SOS Virus and Web Support.
EoL V1. There are no longer Updates, SOS Virus or Web Support for version V1.
FCS V2. Product version V2 is sold, developed, maintained and supported.
EoD V2 - EoS V2. Product version V2 is no longer sold, but is maintained and supported.
EoM V2. Product version V2 is no longer maintained or supported but maintains Updates, SOS Virus and Web Support.
EoL V2. There are no longer Updates, SOS Virus or Web Support for version V2.
In detail  
              
  
  Name
  FCS
  EOS
  EOM
  EOL

  Consumer solutions

   

  2009 Lineup
  jul-08
  ago-10
  dic-10
  ago-11

  2010 Lineup
  jun-09
  ago-11
  dic-11
  ago-12

  2011 Lineup
  jul-10
  ago-12
  dic-12
  ago-13

  2012 Lineup
  jun-11
  ago-13
  dic-13
  ago-14

  2013 Lineup
  ago-12
  ago-14
  dic-14
  ago-15

  2014 Lineup
  ago-13
  ago-15
  dic-15
  ago-16

  2015 Lineup
  ago-14
  ago-16
  dic-16
  ago-17

  2016 Lineup
  ago-15
  ago-17
  dic-17
  ago-18

  Panda Cloud Antivirus / Panda Free Antivirus

  Panda Cloud Antivirus 1.x
  nov-09
  dic-12
  jun-13
  dic-13

  Panda Cloud Antivirus 2.x
  jul-12
  sep-14
  may-15
  jul-15

  Panda Cloud Antivirus 3.x
  may-14
  dic-14
  ago-15
  may-16

  Panda Free Antivirus 15.x
  ago-14
  dic-15
  dic-16
  ago-17

  Panda Free Antivirus 16.x
  ago-15
  dic-16
  dic-17
  ago-18

      

BlackFriday! -70% on our plans

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Merry Christmas!

Panda Security consumer antivirus Support LifeCycle

PANDA SECURITY CONSUMER ANTIVIRUS SUPPORT LIFECYCLE

First Customer Shipment (FCS)

End of Development (EoD)

End of Sale (EoS)

End of Maintenance (EoM)

End of Life (EoL)

First Customer Shipment (FCS)

End of Development (EoD)

End of Sale (EoS)

End of Maintenance (EoM)

End of Life (EoL)

Do you need one of our technicians to connect to
your PC or device remotely to fix a problem?

Contact our technicians:

BlackFriday! -70% on our plans

CyberMonday! -60% on our plans

Merry Christmas!

Special Offer: Renew with a 60% discount

Panda Security consumer antivirus Support LifeCycle

PANDA SECURITY CONSUMER ANTIVIRUS SUPPORT LIFECYCLE

First Customer Shipment (FCS)

End of Development (EoD)

End of Sale (EoS)

End of Maintenance (EoM)

End of Life (EoL)

First Customer Shipment (FCS)

End of Development (EoD)

End of Sale (EoS)

End of Maintenance (EoM)

End of Life (EoL)

Do you need one of our technicians to connect toyour PC or device remotely to fix a problem?

Contact our technicians:

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your PC or device remotely to fix a problem?