Panda Security, a leading advanced cybersecurity company, and Altitude, a global provider of omnichannel solutions that deliver great customer experiences, today announced a new strategic partnership. This partnership will combine Panda and Altitude expertise, solutions and services to maximize and optimize the prevention of data leakage in the contact center.

Recent research  shows a 29% increase in data breaches since 2013, with an average cost of $4 million per incident and an average cost of $158 per lost or stolen record. Other reports  point out that, for the first time, in 2015 security events traced to insiders have outranked security incidents by outsiders.

Innovative integrated monitoring and security platform for the contact center

The Panda Security and Altitude partnership will provide an integrated monitoring and security platform that relies on big data and analytics to detect and block outsider and insider threats in the contact center. Both companies will work together to deliver endpoint protection, detection and response, data leak prevention and user/entity behavior analytics.

“Contact Centers need to be more effective in preventing breaches and they need to be able to react if the prevention fails” said Raúl Pérez García, Global Presales Manager at Panda Security. “Our solution, integrated with Altitude, analyzes and correlates all the information generated about cyber-threats in order to initiate prevention, detection, response and remediation routines, configuring a whole security intelligence system able to uncover malicious behavior patterns and generate advanced cyber-security action to pre-empt malware”.

“The deliberate or accidental release of sensitive data in contact centers is a problem with far reaching consequences as companies are required to comply with more regulation to take reasonable technical, physical and organizational measures to protect the security of sensitive information”, states Jesus Cuadrado, Business Solutions Manager at Altitude Software. “Together with Panda, we are bringing to the market a solution specifically designed to stop the loss of sensitive information in a contact center environment, focused on automating the protection and detection of mishandled data”.

Panda Adaptive Defense 360 is the first cyber-security service that combines next-generation protection and detection and response technologies, with the ability to classify 100% of running processes. The platform delivers a complete cyber-security infrastructure, comprising a suite of services that connect contextual intelligence with the solutions that implement remedial actions on endpoints. Adaptive protection against malware, integrating prevention, detection, forensic analysis, categorization of all running processes and automated remediation.

The Altitude uCI (Unified Customer Interaction) suite is a complete, modular contact center software solution that provides all the functionality required to provide customers with the best experience. The modularity of the contact center software solution allows contact centers to grow according to business needs, avoiding significant upfront investments. Whether organizations use all the modules, just part of the solution, or employ 10 or 100 agents, Altitude uCI provides the ability to engage with customers and provide them with outstanding service.