We have been getting some reports from users that after running a manual on-demand scan it seems to be stuck or stopped at x%. The error code that is returned is different than “1”.
In order to help us troubleshoot this problem please follow these steps:
1.- Download and extract the Scan-Dump.zip file into a new folder, for example C:Test.
2.- Browse to the C:Test directory and execute the file called “Start.bat“.
3.- Run a manual on-demand scan from Panda Cloud Antivirus to try to reproduce the problem.
4.- If the problem is successfully reproduced, execute the file “Stop.bat“.
5.- There will be a file called “Session01.etl” in the C:Test directory.
If you can reproduce this problem please post the Session01.etl file to http://www.cloudantivirus.com/forum.
Many thanks for all your help & support !! 🙂
Panda Security specializes in the development of endpoint security products and is part of the WatchGuard portfolio of IT security solutions. Initially focused on the development of antivirus software, the company has since expanded its line of business to advanced cyber-security services with technology for preventing cyber-crime.
8 comments
I had the same problem a coiuple of times (and it is still ongoing).
I produced the dump described aboveand send it to the above e-amil adress. Unfortunately the dump is rather large, for it only szops after 99% of the scan (ca. 80 000 files) (ca 360 MB – zipped file 17 MB).
the mail-recipient did not accept such a large e-mail, see msg below
This is the Postfix program at host screen.sarenet.es.
I’m sorry to have to inform you that your message could not be delivered to one or more recipients. It’s attached below.
For further assistance, please send mail to
If you do so, please include this problem report. You can delete your own text from the attached returned message.
The Postfix program
: host 212.8.79.73[212.8.79.73] said: 552 Error:
message too large (in reply to end of DATA command)
@Wolfgang Faltenbacher We think we finally fixed this bug. Check back in a few days to download Beta3 where this should be fixed.
I’m still having this problem. I just downloaded it yesterday. Dec 1st 2009. Scan on demand stuck at 54%. will not progress. gets stuck everytime
i had the same problem but resolved by reinstalling the programme.
After a couple of weeks using Panda I have problem to finish “scan other items”.Actually,scaning stuck on 0%,and refuses to continue.What to do?
@Zoran First make sure you are running the latest version (1.0). Then activate advanced logging (search this blog for how to do this) and run the scan with advanced logging. You will be able to find in the log the file that the scan is stuck with. Send me this file please so we may analyze it.
same issue with panda dome as well latest build.
OS Name Microsoft Windows 10 Home
Version 10.0.17134 Build 17134
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LLOYD
System Manufacturer Acer
System Model Aspire M5-583P
System Type x64-based PC
System SKU Aspire M5-583P_079B_2_22
Processor Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz, 2301 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Insyde Corp. V2.22, 9/30/2013
SMBIOS Version 2.7
Embedded Controller Version 0.00
BIOS Mode UEFI
BaseBoard Manufacturer Acer
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = “10.0.17134.619”
User Name Lloyd\Francis
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 6.00 GB
Total Physical Memory 5.88 GB
Available Physical Memory 3.40 GB
Total Virtual Memory 6.82 GB
Available Virtual Memory 4.44 GB
Page File Space 960 MB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, Disabled by policy, TPM is not usable
Hyper-V – VM Monitor Mode Extensions Yes
Hyper-V – Second Level Address Translation Extensions Yes
Hyper-V – Virtualization Enabled in Firmware Yes
Hyper-V – Data Execution Protection Yes
Hello Richy,
Please contact tech support on https://www.pandasecurity.com/support/#homeusers
Our team will be able to help you.
Thanks!
Panda Security.